Our Promise to you
We are on your side
You’re not just a house number.
We work hard to provide a first class service in all aspects, including the steps and information you’ll need to know at each stage of your transaction. Our team of experts are there to guide you through your entire transaction, and offer after-care services to help support your investment.
We have procedures in place to satisfy every commitment we have made to you.
Our expert team understands their responsibility to you, the client, and will always follow the charter.
You will be provided the unbiased and detailed information you require to make an informed choice about purchasing the property.
Our after-sales and customer care procedures will be thoroughly explained to you.
When you buy, we will make sure you are informed of all choices and alternatives accessible to you.
If you visit the development during construction, you will be given health and safety advice, as well as information on living in your new home.
In all of our marketing and promotional materials, we shall present accurate and genuine information.
We make absolutely sure our contract terms and conditions are fair and straightforward.
We will make certain of that you understand our cancellation policy.
TLG Living Group offers a 12 Month guarantee that includes builder warranty from legal completion.
We’ll explain how your exchange deposit is safeguarded. We advise you to hire a skilled legal counsel to handle the procedures of purchasing the property and to advocate your interests.
The timeline (our best estimate) of construction, legal completion, and property handover will be provided. When the completion date is set, we will show you around your new home.